Please ensure that the proper browser settings are set up to play this content.
If you cannot change these settings yourself, please contact your system administrator.

To access and change security settings for Trusted sites
1. In Internet Explorer, select Tools menu > Internet Options. The Internet Options screen is displayed.
2. Click the Security tab. A tab screen with options is displayed.
3. Select the Trusted Sites web content zone.
4. Under Security level for this zone, click Custom level. The Security Settings screen is displayed.
5. Enable the following settings:
ActiveX controls and plug-ins
  • Display video and animation on a webpage that does not use external media player (Not applicable for Internet Explorer 6)
  • Initialize and script ActiveX controls not marked as safe
  • Run ActiveX controls and plug-ins
  • Script ActiveX controls marked safe for scripting
Miscellaneous
  • Access data sources across domains
  • Allow script-initiated windows without size or position constraints
Scripting
  • Active Scripting
6. In the Miscellaneous section, disable the Use Pop-up Blocker setting.
7. Click OK to save your changes and return to Internet Options.

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